I was at work today, minding my own business with one of the employees annoying me about things that he should've known how to do 2 months ago when he started here. I don't know if anyone's workplace is like this, but at Blockbuster, when you void things, refund them, or exchange them, they are known as "credits" and they come out of our monthly budget. So, the more "credits" we give, the lower our budget becomes, which means the less chance of EVER bonusing within the month and we already never bonus, so basically it just means we have lesser things to spend money on and have to work with much more little than we should.
I was working on my register, ringing up customers as quickly as possible to get them out of the store faster and the new hire was pretty slow, which is expected. For about every 7 customers I rung up, she rung up 1. But she's learning, so I can deal with that. The not-so-new-hire (aka annoying employee) has been here for two months and messes up on the stupid little things, which causes me to give credits to almost every customer he rings up. The only way that I am able to do a credit is because I know one of my bosses' employee number and password. (Only managers can issue ALL credits at Blockbuster and regular CSRs (me) are only limited to 5 different credits). She wasn't working that day and my store manager was on break, so basically I was babying everyone with credits and exchange/return issues. I think the annoying employee had it the worst, but anyways, that's not the point. He gets a black customer in his mid-20s, who thinks he's hard, who doesn't have a card, so he looks him up with his last name and first name. We are able to put warnings on people's accounts that pop up when we find their account and this one had a warning from my store manager. It read: "DO NOT RENT WITHOUT ID! CHECK ID AT ALL TIMES!" The annoying employee asks, "Do you have an ID?" and the guy says, "No." So, he comes up to me and asks, "Ash, what do I do? He doesn't have his card or his ID and there's a warning on his account?" I turn to the customer and politely tell him that unless some form of picture identification is shown, we cannot rent on his account. By the time I'm finished saying this, his wannabe ghetto teeza has already taken the money out of his shoe (yes, he carried money in his shoes...I guess he never heard of pants pockets or wallets?) He then explodes in a fit of anger and starts giving me attitude and calling me foul names. He goes, "You fat b****, you fat m*********** rent to me b****" and his foul mouthed friend starts cursing at me too. My store manager steps in from coming back from the market (still on her break) and goes, "What's the problem, sir?" and he goes, "This fat b**** won't rent to me on my account!!" She looks at it and says, "Do you have ID?" and he says, "No. " Then, immediately, she goes, "Then, we can't rent to you." He goes, "That fat b**** should get fired!" and turns to me and says, "If your a** was in Compton, you'd be dead because your a** would be shot!" At this point, I go off! I completely lose it. I don't even remember saying this, but apparently, from all the customers and co-workers, I said, "Listen b****! This isn't Compton, this is Diamond Bar! You're not hard! YOU'RE NOT HARD! And you want to act like that? Oh yea, well, if you were in Baghdad, they'd blow your a** up, so what?" The store manager gets crazy when she sees that I'm pissed so she goes off on them even more, "Get out of my store!! GET OUT!" and she kicked them out. While they were leaving, one of his friends says under his breath, "I'd shank this b****!" I overheard them and went off again, I go, "Oh yea? I take my break in 10 minutes, meet me in the parking lot!!" Yea, I don't know why I said that. (My mom said the reason was because ewan oorzambooch...hahaha!) :bangin: But my store manager tried to calm me down so she let me take my 10 minute break right then and there and immediately take my 30 minute break right after. I literally stepped outside without punching out for my break and sat on the curb in the parking lot for the entire 40 minutes and no one came. I guess I wasn't going to get shanked after all?